Internal platforms for Sofar Solar global service operations

Team Management System — dispatch, service reports, map view, approvals, scoring, expense and trip reporting. Integrates with WeCom, Landray OA (corporate workflow), HuiLianYi (Helios — reimbursement), Thulium, and CSP.

Customer Service Platform — RMA cases, replacement units, spare-parts tracking. Syncs warranty tickets from Thulium and opens TMS on-site dispatches when needed.

Click-through preview of the engineer mobile app — render of the Android build, no install required.

CRM-style support ticketing for front-line agents — conversation threads, priorities, SLA timers. Designed as the long-term replacement for the Thulium integration.

System of record for customers, sites, contacts, and installed assets. Every other Sofar app reads from here so there is one source of truth for who owns what.

Catalogue of the full Sofar Solar portfolio — PV inverters, hybrid inverters, ESI all-in-one, batteries, accessories. Per-warehouse snapshots, public-service read API.

Customer self-service portal. Residential and commercial customers create accounts here, register devices, manage warranty, raise tickets, and reach Sofar CLOUD.

Live monitoring for PV inverters, hybrid + ESI all-in-one, and BESS — residential, commercial, industrial. Sofar's own data and analytics, alternative to SolarMan / FusionSolar.

End-to-end warranty management — registration, claims, extended-warranty purchase windows, automated voiding when telemetry rules break. Integrates with Sofar CSP for case-driven warranty checks.

Document generation and handling — contract templates, automated proposal builder, RMA letters, certificates of conformity, signed PDFs out of the system.

Centralised file hub for every Sofar folder, datasheet and archive document, with advanced search across PDFs, presentations, certifications and training material.